Last updated: 2 August 2026
This privacy policy explains how Group 4 Logistics ("we", "us", "our") collects, uses and protects your personal information when you use our Sameday Courier quotation and booking platform (the "Service"). We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We collect information you provide directly, including your name, email address, company name, contact telephone numbers, collection and delivery addresses, and payment details where applicable. We also collect information automatically, such as your IP address, device type, and usage data, to operate and improve the Service.
We use your information to provide quotes, process bookings, arrange collection and delivery of goods, process payments, communicate with you about your orders, maintain your credit account where applicable, and comply with our legal obligations. We may also use aggregated, anonymised data to analyse and improve our Service.
We process your personal data under the following lawful bases: performance of a contract (to provide the Services you have requested), compliance with legal obligations, our legitimate interests in operating and improving our business, and your consent where you have given it. You may withdraw consent at any time without affecting the lawful processing that has already taken place.
We do not sell your personal data. We share information with trusted third parties only where necessary to provide the Service, including payment processors, courier partners, and IT service providers, all of whom are bound by appropriate confidentiality and data protection obligations. We may disclose information where required by law or to protect our legal rights.
We retain your personal information for as long as your account is active and for a reasonable period thereafter to comply with our legal, accounting and reporting obligations, including the retention of order and financial records for up to seven years where required by law.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
You have the right to access, correct, erase or restrict the processing of your personal data, to object to processing, to data portability, and to withdraw consent. You may also have the right to lodge a complaint with the Information Commissioner's Office (ICO). To exercise any of these rights, please contact us using the details below.
We use essential cookies and similar technologies to operate the Service, keep you signed in, and remember your preferences. We do not use cookies for advertising purposes. You can control cookies through your browser settings, though disabling them may affect the functionality of the Service.
Where your information is transferred outside the UK, we ensure it is protected by appropriate safeguards, such as standard contractual clauses approved by the UK government, or another lawful transfer mechanism, to ensure a level of protection equivalent to that within the UK.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our platform and, where appropriate, by email. The "last updated" date at the top indicates when the policy was last revised.
If you have any questions about this privacy policy or how we handle your personal information, please contact us by email at office@group4logistics.co.uk, or by post at our registered office. We aim to respond to all enquiries within a reasonable timeframe.
This privacy policy is provided as a general draft. Please have it reviewed by a legal professional before relying on it for live commercial use.